Member Resources
Find forms, mail order information, common questions, and ways to contact our Member Help Desk.
Forms & Reimbursements
Use these forms to request reimbursement for out-of-pocket expenses or to set up direct deposit for payments.
Get reimbursed
Request reimbursement for covered medical expenses you’ve paid out of pocket.
Set up payments
Provide your banking information to receive reimbursements via direct deposit.
Mail Order
Some plans offer mail order for maintenance medications.
Extended supply of medication
Convenient home delivery
Access to a registered pharmacist 24/7
Mail order is not available with every prescription drug benefit plan. Check your Benefits Guide or contact the Member Help Desk to see whether your plan includes mail-order service
Need help with your benefits?
Our Member Help Desk can assist with coverage questions, mail-order, reimbursements, and more.
Before you contact us
Have these ready if available:
✔ Member ID card
✔ Medication name
✔ Pharmacy name
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You’ll pay less and avoid claim issues. In-network pharmacies already have your insurance details, so your cost is calculated instantly.
Lower out-of-pocket costs
Faster checkout
Less paperwork
ASCEND has over 65,000+ pharmacies in their network, including CVS®, Walgreens®, and Rite Aid® pharmacies, which are easily accessible for most members in their service area.
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The formulary is a list of medications covered by your pharmacy plan. It includes commonly prescribed drugs, along with details like cost tiers and any special requirements.
Some medications may have rules such as:
Prior authorization (approval before coverage)
Step therapy
Quantity limits
Please note: this list can change during the year. Medications may be added, removed, or moved to a different cost tier.
Common Questions
Find answers to common questions about in-network pharmacies, drug coverage, mail order, and member forms.
Member Support
Looking for a PBM Partner?
Send us a message
Have questions or want to learn more? Reach out to our team using our secure contact form.
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